Terms and Conditions

PRICES

All prices are non-negotiable and priced according to your exact design and the size of your cake.
Following your consultation/enquiry, your quote is valid for up to 1 month for Wedding Cakes and 14 days for all other celebration cakes.

PAYMENT

Payments are made by cash or bank transfer only, (when you accept a quote, I will send my account details to you).  For every order, 50% of the payment should be done at the time of order confirmation.

It is your responsibility to remember to send this payment as I do not send final reminder invoices.  Cheques cannot be used as a payment method for the final payment.  If full payment is not received and cleared in my account before cake collection / delivery then the order will not be released.

CANCELLATION

If cancellation of an order takes place, I reserve the right to retain 10% of your non-refundable 50% deposit. If cancellation takes place less than 2 days before the event then I reserve the right to retain 50% of the order value.

Cancellation must be made by phone on (+91) 9074 606 832  or by email at info@praseecakes.com.  A cancellation will only be deemed to take effect from the date you call me or send an email.  If you postpone the event I will endeavor to transfer your order, providing the date is suitable for me, otherwise, it shall be treated as a cancellation (see above).

I retain the right to cancel the booking in very unusual circumstances beyond my control, such as fire or ill health.  Under such circumstances, a full refund will be provided of all money paid at that point.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

Please discuss with me if you or any of your guests have special dietary requirements. Cakes can be made gluten-free / egg-free and alcohol-free.  Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in my kitchen so I cannot guarantee that any of my cakes are completely free of them.

NON-EDIBLE ITEMS

Most cakes contain a small proportion of inedible items and it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbons, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc.

DELIVERY

Delivery will be made either by me personally or by courier and charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from my kitchen.

I cannot be held liable for any damage that occurs to the cake at the venue once I have left the premises. It is with this in mind that I require somebody responsible to check that they are happy with the cake before I leave.

To nearby places, free delivery will be available. Charges may be applied and varied according to distance for home delivery.

Important*: All the product delivered by us should be consumed within 24-hours.

I pride myself on my personal yet professional service. Thank you for your

custom and for visiting my website.